PSYCHOTHERAPEUTIC COUNSELLING IN LEICESTER AND LEICESTERSHIRE

How we collect your data

Data Controller

Gemma Taroni trading as Taroni Therapy is the data controller responsible for the personal data collected through this website.

Contact: Gemma@taronitherapy.com

ICO Registration Number: ZB663995

Email

When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email such as your name, telephone number and the information contained in any signature block in your email.

Phone

When you contact us by phone, we collect your phone number and any information provided to us during your conversation with us. We do not record phone calls.

Contact Forms

When you contact us using our ‘Get in Touch’ form, we collect your name and email address. We also collect any other information you provide to us when you complete the contact form, including any optional information you choose to share as part of the message you send us.

Who we share your data with

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may share personal data with trusted service providers where necessary for the operation of the counselling practice and website. These may include:

• Webhealer (website hosting and email services)
• Zoom (online counselling sessions)
• Google Analytics (website analytics)
• Google reCAPTCHA (spam and security protection)

Personal data will only be shared where necessary and appropriate safeguards are in place.

Special Category Data

If you choose to provide information relating to your physical or mental health, emotional wellbeing or personal circumstances through the website contact form, email or telephone enquiry, this information may constitute special category personal data under UK GDPR. Such information is processed solely for the purpose of responding to enquiries and providing counselling services where appropriate.

How long we retain your data

Website enquiries that do not result in counselling services will generally be retained for up to 12 months before deletion.

Counselling client records, including session notes and correspondence, are generally retained for 7 years following the final counselling session.

Financial records are retained for at least 6 years in accordance with legal and tax obligations.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.